Help

How can we help?

We answer questions about the planner, your plan and your account. Bookings are handled by partners — changes, cancellations and refunds go to the seller you bought from. If you are not sure who to ask, write to us.

Support on business days 09:00–17:00 (Polish time). We don't promise 24/7 until it's actually running.

Report an issue

Describe your case in a few sentences — we reply by e-mail to the address you give.

My cases

Your cases and our answers in one place.

Common topics

I want to change a date or a hotel after booking — what now?
Contact the seller you booked with: they know the fare conditions and only they can change the booking. Their confirmation e-mail arrives right after purchase.
How do cancellations and refunds work?
The seller sets the conditions and handles the request. Holiday System takes no payments, so it does not process refunds.
Why do I book with a partner instead of with you?
Because the partners hold the real offers, prices and availability. We build the plan, estimate the budget and take you to the right search.
Are the prices in the plan final?
No — they are estimates. The current price and availability are confirmed by the partner at the moment of booking.
Where do I find my booking confirmation?
The seller sends it to the address you gave at purchase. What stays in Holiday System is your trip plan, saved to your account.
Do I need an account to plan?
No. An account is needed to save a plan, share it by link and open it on another device.

Who answers my request?

Our team, by e-mail to the address in your request. We have no access to bookings made at partners, so for those we will point you to the right contact.